Track Your Order

We endeavour to post out all goods the same day they are ordered; however, in busy periods this can take a little longer. All orders are dispatched from the United Kingdom using Royal Mail Postal Service. You can track your order using below tables, based on your country.

Track your order based on your country. Each country has different order delivery time. Below are the tracking links based on the order destination.

Order Delivery Time And Local Postage Tracking Links

Country	Delivery Time	Tracking URL
UK	1 – 2 Days	https://www.royalmail.com/track-your-item
Australia	5 -7 Days	https://auspost.com.au/mypost/track/#/search
Austria	3- 5 Days	https://www.post.at/en/s/track-and-trace-search
Belgium	3- 5 Days	https://track.bpost.cloud/btr/web/#/search?itemCode=LE561185647GB&lang=en
Canada	5 -7 Days	https://www.canadapost-postescanada.ca/track-reperage/en#/home
France	3- 5 Days	https://www.laposte.fr/outils/suivre-vos-envois?
Germany	3- 5 Days	https://www.deutschepost.de/sendung/simpleQuery.html?
Iceland	5 -7 Days	https://posturinn.is/en/individuals/receiving/track-shipment/
Italy	3- 5 Days	https://www.poste.it/cerca/index.html#/risultati-spedizioni/
Netherland	3- 5 Days	https://tracking.postnl.nl/track-and-trace/#/search
Norway	5 -7 Days	https://www.posten.no/en/
Portugal	3- 5 Days	https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?request_locale=en
Spain	3- 5 Days	https://www.correos.es/es/es/particulares
Switzerland	5 -7 Days	https://service.post.ch/ekp-web/ui/list
USA	5 -7 Days	https://tools.usps.com/go/TrackConfirmAction_input

When shipping internationally it is important to understand duties and taxes and that these may apply to your shipment. It’s the buyer’s responsibility to cover the duty/taxes costs. Buyer is also responsible to contact their local authority to release their parcel.

UK Orders

All orders within the United Kingdom are dispatched using a reliable 48-hour trackable service. Your satisfaction is our priority, and we strive to ensure you receive your order on time. However, if you haven’t received your order after 4 days from the date of dispatch, please follow these steps:

1. 1. Check Tracking Status Online: Visit our website and use the provided tracking number to check the status of your parcel. This will give you real-time updates on its location and estimated delivery time.

1. 1. Contact Local Royal Mail Service: If the tracking information does not provide clarity or you need further assistance, please get in touch with your local Royal Mail service for additional support.

1. 1. Unable to Trace Your Parcel: In the rare event that you are unable to trace your parcel or need assistance with your order, don’t hesitate to contact us at admin@bantoro.com. Our customer support team is here to help.

International Orders

For our valued international customers, we understand that delivery times can vary. All international orders are dispatched with care, and we aim for your complete satisfaction. If you haven’t received your international order within 10 working days from the date of dispatch, please follow these guidelines:

1. 1. Check Tracking Status Online: Visit our website and use the provided tracking number to monitor your parcel’s progress. This will help you stay informed about the whereabouts of your order.

1. 1. Contact Local Postal Service: If the tracking information suggests any issues or if your parcel is held by customs, please reach out to your local postal service for assistance in releasing your package.

1. 1. Customs Enquiries: Should you require any assistance with customs-related inquiries, please feel free to email us at admin@bantoro.com. We’re here to guide you through the process.

1. 1. Lost Parcel: In the unfortunate event that your parcel is lost and cannot be traced, we will initiate a lost parcel claim with the relevant postal service. Depending on the circumstances, we will offer you either a refund or a replacement.

Your satisfaction and peace of mind are important to us, and we are committed to ensuring a smooth shopping experience. If you have any questions or need assistance with your order, please do not hesitate to reach out to us at admin@bantoro.com. We are here to assist you every step of the way.

In case your order is missing and cannot be located, we will initiate a lost parcel claim with the relevant postal service. Depending on the circumstances, we will provide either a refund or a replacement. Your satisfaction and peace of mind are of utmost importance to us, as we strive to ensure a seamless shopping experience. For any inquiries or assistance regarding your order, please don’t hesitate to contact us at admin@bantoro.com. We are here to support you every step of the way.