WhatsApp Business Privacy Policy

Last updated: 29 August 2026

1. About This Privacy Policy

This WhatsApp Business Privacy Policy explains how Bantoro Limited (“Bantoro”, “we”, “us” or “our”) collects, uses, stores and protects personal information when customers, prospective customers, suppliers or other individuals communicate with us through WhatsApp.

We are committed to protecting your personal information and handling it in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies specifically to communications with Bantoro through WhatsApp and should be read alongside any general Privacy Policy published on our website.

2. Who Is Responsible for Your Personal Data?

The data controller responsible for personal information processed by Bantoro through WhatsApp is:

Bantoro Limited
Company Number: 14395205

40 Kings Road
Slough, Berkshire
SL1 2PT
United Kingdom

Website: bantoro.com
Email: admin@bantoro.com
Telephone / WhatsApp: +44 7743 172049

For questions concerning this policy or the way we process your personal information, please contact us using the details above.

3. WhatsApp and Meta

When you communicate with Bantoro using WhatsApp, your information is also processed through the WhatsApp service.

WhatsApp is operated within the Meta group of companies. WhatsApp may process information such as your telephone number, profile information, device information, IP address, communication metadata and other information associated with your use of WhatsApp.

WhatsApp’s processing of your personal information is governed by its own terms and privacy policies. Bantoro does not control all processing carried out independently by WhatsApp or Meta.

You should therefore review WhatsApp’s Privacy Policy if you require further information about how WhatsApp processes information when you use its service.

If you do not wish to communicate through WhatsApp, you can contact Bantoro by another available method, including email at admin@bantoro.com.

4. Personal Information We May Process

Depending on the nature of your communication with us, we may process information including:

your name;
your WhatsApp telephone number;
your WhatsApp profile name and other profile information made available to us;
messages and communications you send to us;
order numbers and transaction references;
products ordered or products you are interested in;
delivery address and delivery-related information where necessary;
tracking numbers and courier information;
email address;
photographs, videos, documents or other files you voluntarily send to us;
information concerning returns, refunds, replacements, damaged or missing products;
customer service enquiries and complaints;
records relating to the resolution of customer service issues; and
other information you voluntarily provide during your communications with us.

Please do not send sensitive or unnecessary personal information through WhatsApp.

5. How We Use WhatsApp

Bantoro uses WhatsApp primarily as a communication and customer service channel.

We may use WhatsApp for the following purposes:

5.1 Customer Enquiries

We may use WhatsApp to respond to questions about:

our products;
product specifications;
availability;
pricing;
orders;
delivery;
returns;
wholesale enquiries; and
other enquiries relating to Bantoro’s products or services.

5.2 Order Processing

Where you contact us about an existing or proposed order, we may use information provided through WhatsApp to:

identify your order;
verify relevant order information;
answer questions about your purchase;
provide order updates;
assist with changes or corrections where possible; and
otherwise administer our contractual relationship with you.

5.3 Delivery Tracking Information

We use WhatsApp to provide customers with information concerning the delivery of their orders.

This may include:

dispatch confirmation;
courier or postal service information;
parcel tracking numbers;
tracking links;
estimated delivery information where available;
notifications relating to delivery problems or delays; and
other information reasonably necessary to assist customers in receiving their orders.

Where necessary, we may use order and delivery information supplied by our couriers, postal operators, fulfilment providers or sales platforms to provide these updates.

5.4 Delivery Confirmation and Post-Delivery Follow-Up

We may contact customers through WhatsApp after delivery to confirm that an order has arrived successfully.

For example, we may ask whether:

you received your parcel;
your order arrived safely;
the correct products were received;
there were any delivery problems; or
you require assistance with your order.

These communications are intended to help us fulfil and administer your order and provide appropriate customer service.

5.5 Customer Service

WhatsApp may be used as a customer service channel before, during and after a purchase.

We may use it to:

answer questions;
provide product information;
investigate order problems;
provide delivery assistance;
assist with returns or exchanges;
discuss refunds or replacements;
resolve incorrect or missing orders;
respond to damaged-product reports; and
provide other reasonable after-sales support.

5.6 Complaints and Disputes

If you make a complaint through WhatsApp, we may process the information contained in your messages to investigate, manage and resolve your complaint.

We may retain appropriate records of the complaint and our response where necessary for customer service, record keeping, legal compliance, or the establishment, exercise or defence of legal claims.

6. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, our processing of WhatsApp information may rely on one or more of the following lawful bases.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.

This may apply to activities such as:

processing order-related enquiries;
providing delivery and tracking information;
resolving delivery problems;
handling returns or replacements; and
providing customer service relating to your purchase.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

efficiently responding to customer enquiries;
providing effective customer service;
confirming successful delivery;
resolving complaints and disputes;
maintaining appropriate business records;
preventing misuse or fraud; and
improving our customer service and business operations.

Legal Obligation

We may process information where necessary to comply with a legal obligation applicable to Bantoro Limited, including relevant accounting, taxation, consumer protection or other legal requirements.

Consent

Where required, we may rely upon your consent. Where processing is based on consent, you may withdraw that consent at any time, although this will not affect processing that was lawful before withdrawal.

7. WhatsApp Marketing Communications

Customer-service and transactional WhatsApp messages — such as tracking information, order updates and responses to customer enquiries — are distinct from direct marketing communications.

Where Bantoro uses WhatsApp to send promotional or direct marketing communications, we will do so only where permitted by applicable UK data protection and electronic marketing legislation.

Where consent is required, we will seek appropriate consent before sending such marketing communications.

Where applicable law permits us to rely upon an existing customer relationship or another lawful basis for electronic marketing, we will comply with the relevant requirements.

You can ask us to stop sending marketing communications through WhatsApp at any time.

For example, you can reply:

STOP

or otherwise tell us that you do not wish to receive further promotional communications.

Stopping marketing messages will not necessarily prevent us from sending important non-marketing communications concerning an order, delivery, customer service request or other transaction with you.

8. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations involved in operating our business or fulfilling your order, including:

WhatsApp and relevant Meta group companies;
postal and courier companies;
fulfilment and logistics providers;
payment providers;
ecommerce platforms and online marketplaces through which an order was placed;
IT and technology service providers;
professional advisers, where necessary; and
regulators, courts, law enforcement authorities or other public bodies where disclosure is legally required or otherwise permitted by law.

We only disclose information where reasonably necessary for the relevant purpose or where required or permitted by law.

9. Delivery Companies

Where necessary to fulfil an order, personal information such as your name, delivery address, telephone number, email address or other required delivery information may be provided to the postal service, courier, fulfilment provider or other delivery company responsible for delivering your order.

Those organisations may process your information under their own privacy policies and legal obligations.

10. International Data Transfers

WhatsApp and some of the technology or service providers involved in processing communications may operate internationally.

As a result, personal information processed in connection with WhatsApp may be transferred to, stored in or otherwise processed in countries outside the United Kingdom.

Where Bantoro itself makes a restricted international transfer of personal information, we will take appropriate steps required by UK data protection law to ensure that the information receives an appropriate level of protection. Depending on the circumstances, this may include reliance upon UK adequacy regulations or appropriate contractual or other safeguards.

Independent international processing undertaken by WhatsApp or Meta is also subject to their respective privacy documentation and data-transfer arrangements.

11. How Long We Keep WhatsApp Information

We will not retain personal information for longer than reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on the nature of the information and why it is being processed.

For example, routine customer enquiries may be deleted when they are no longer reasonably required, while information relating to orders, transactions, complaints, refunds, disputes, accounting or legal matters may need to be retained for longer periods to comply with legal obligations, maintain appropriate business records or establish, exercise or defend legal claims.

When information is no longer required and there is no lawful reason to retain it, we will delete it or otherwise securely dispose of it in accordance with our applicable retention procedures.

12. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based or electronic messaging service can be guaranteed to be completely secure.

Customers should therefore avoid sending unnecessary sensitive information, payment-card details, passwords or other highly confidential information through WhatsApp.

13. Your Data Protection Rights

Depending on the circumstances and the applicable lawful basis, UK data protection law may provide you with rights including:

the right to be informed about how your information is used;
the right to request access to your personal information;
the right to request correction of inaccurate or incomplete information;
the right to request erasure of personal information in certain circumstances;
the right to request restriction of processing in certain circumstances;
the right to object to certain processing;
the right to data portability in certain circumstances;
the right to withdraw consent where processing is based upon consent; and
rights relating to certain automated decision-making where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a data protection right relating to information controlled by Bantoro, contact:

admin@bantoro.com

We may need to request reasonable information to verify your identity before responding to a request.

14. Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing.

If you no longer wish to receive promotional WhatsApp communications from Bantoro, you can tell us through WhatsApp or contact:

admin@bantoro.com

You may also reply STOP to a promotional WhatsApp message.

Once you opt out, we will take appropriate steps to stop sending you direct marketing through that channel.

We may retain limited information about your opt-out request where necessary to ensure that your marketing preference continues to be respected.

15. Complaints and the Information Commissioner’s Office

If you have concerns about how Bantoro processes your personal information, please contact us first so that we have an opportunity to investigate your concerns.

Bantoro Limited
40 Kings Road
Slough, Berkshire
SL1 2PT
United Kingdom

Email: admin@bantoro.com
Telephone: +44 7743 172049

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about making a data protection complaint is available through the ICO.

16. Automated Decision-Making

Bantoro does not use information from WhatsApp communications to make solely automated decisions about customers that produce legal or similarly significant effects, unless we inform you otherwise as required by applicable law.

17. Changes to This WhatsApp Privacy Policy

We may update this WhatsApp Business Privacy Policy from time to time to reflect changes in our business practices, technology, WhatsApp’s services or applicable legal requirements.

The latest version will be made available through our website or another appropriate location.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.