Refund and Returns Policy
At Bantoro Ltd, we are committed to ensuring that our customers are fully satisfied with their purchases. We understand that sometimes, a product may not meet your expectations or may require an exchange or refund. Our Refund and Returns Policy has been designed to provide a clear and fair process for handling returns and refunds, ensuring that your experience with us remains positive, even in the event of a return.
Return Eligibility
Our refund and returns policy is valid for 28 days from the date of purchase. If 28 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To qualify for a return, the following conditions must be met:
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Initial Contact: Please initiate the return process by contacting us at admin@bantoro.com within the 28-day window. We will guide you through the steps necessary to return your item.
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Condition of the Item: The item must be unused and in the exact condition that you received it. Any signs of use, wear, or alterations will disqualify the item from being eligible for a refund or exchange.
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Original Packaging: The product must be returned in its original packaging, including any accessories, documentation, or other items that came with it. Packaging that has been damaged, altered, or is missing may result in a deduction from your refund.
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Return Shipping Costs: The customer is responsible for covering the cost of return shipping. Shipping costs are non-refundable, and in the case of a refund, the cost of return shipping will be deducted from the refund amount. It is also the customer’s responsibility to ensure that the return is trackable. We recommend using a reliable shipping service that provides tracking information, as we do not guarantee receipt of returned items.
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Return Address: Please send your return to the following address:
Bantoro Ltd
40 Kings Road
Slough
Berkshire
SL1 2PT
United Kingdom
Refund Process
Once we receive your returned item, it will undergo an inspection to verify its condition. You will be notified via email once we have received the item and whether your refund request has been approved or rejected.
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Approved Refunds: If your refund is approved, it will be processed, and a credit will be applied to your original method of payment. Please note that the processing time may vary depending on your payment method and financial institution.
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Rejected Refunds: If your return does not meet the conditions outlined in our policy, your refund request will be rejected. In this case, you may choose to have the item shipped back to you at your own expense.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
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Bank Account Check: Double-check your bank account to ensure the refund has not been processed without notification.
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Credit Card Company: Contact your credit card company as it may take some time before your refund is officially posted to your account.
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Bank Contact: Reach out to your bank, as there may be processing delays on their end that could be holding up the refund.
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Paypal: Reach out to paypal, as there may be processing delays on their end that could be holding up the refund.
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Contact Us: If you have taken all these steps and still have not received your refund, please contact us at admin@bantoro.com. We will assist you in resolving the issue.
Sale Items
Please note that only regular-priced items are eligible for a refund. Sale items, clearance products, or items purchased with promotional discounts are non-refundable. These items are final sale and cannot be returned or exchanged unless they are defective or damaged upon receipt.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@bantoro.com. Once we have confirmed the exchange, send your item to:
Bantoro Ltd
40 Kings Road
Slough
Berkshire
SL1 2PT
United Kingdom
Please note that depending on your location, the time it may take for your exchanged product to reach you may vary. For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
Return Shipping Insurance
If you are returning an item of significant value, consider using a trackable shipping service or purchasing shipping insurance. This will protect your return in the event of loss or damage during transit. Bantoro Ltd does not guarantee receipt of returned items and cannot be held responsible for returns that are lost or damaged in shipping.
Contact Information
For any questions or concerns related to our refund and returns policy, please do not hesitate to contact us at admin@bantoro.com. We are here to assist you with any issues you may encounter and ensure that your shopping experience with Bantoro Ltd is satisfactory.
Policy Updates
This Refund and Returns Policy is subject to change without notice. Please review the policy periodically for any updates or changes that may affect your rights and responsibilities regarding returns and refunds.